NewsNews&Topics(2025)

Nexthink Infinity is a human-centered data platform designed to enhance the Digital Employee Experience (DEX) by focusing on how employees experience their work through digital tools and IT environments in the workplace. In today’s environment, where remote work and cloud utilization have become commonplace and work styles are directly linked to IT experience, strengthening DEX has become an essential strategy for improving corporate competitiveness and employee satisfaction. Nexthink provides an integrated solution for visualizing, diagnosing, and resolving IT environments, enabling IT departments to quantitatively understand the employee experience and deliver rapid and accurate response.

Nexthink Infinity enables real-time visibility across three core steps; visualization, diagnosis, and resolution, which cover resource utilization of employee PCs and VDI (virtual desktop) environments, application performance, web-conference session status, and network conditions. Insights generated through AI-based analytics allow rapid identification of the source and impact range of issues, shifting operations away from conventional inquiry-based reactive responses and toward proactive management. User experience is evaluated using a DEX Score, which enables comparison against industry benchmarks and extraction of priority issues.
Through timely pop-up notifications and feedback surveys delivered to employees affected by system disruptions, along with bidirectional communication, organizations can capture employee sentiment and needs in real time while promoting self-help and autonomous issue resolution. The platform utilizes low-code workflows to build automated remediation and standardized task execution, enabling automatic operations triggered by real-time events, schedules, or API calls. As a browser plug-in for ITSM tools like ServiceNow, it also delivers additional insights, such as device resource status, application error conditions, and network performance, to improve IT department efficiency and reduce both Average Handling Time (AHT) and Mean Time to Recovery (MTTR).
Furthermore, real-time guidance and AI support enabled by the Digital Adoption (DAP) functionality improve application adoption and utilization, as well as overall operational efficiency.

Nexthink Infinity provides a powerful foundation for boosting company-wide productivity and engagement by enabling IT departments to enhance operational efficiency and the employee experience simultaneously. In fact, companies that have implemented Nexthink Infinity report numerous quantitative outcomes, including reduced IT tickets, shorter MTTR, optimized license costs, and higher employee engagement rates. Nexthink Infinity is the next-generation DEX platform that helps IT departments evolve from a reactive, troubleshooting-oriented model into a proactive, experience-improving-oriented model.

For the introduction of Nexthink Infinity, DIS provides a Proof of Value (PoV) service that allows companies to visualize IT environment challenges in advance and quantitatively verify the effectiveness of the platform. By conducting a short-term trial deployment within the actual internal environment, DIS analyzes factors such as the occurrence of IT issues, response times, and employee experience indicators (DEX Scores) to clarify both the feasibility of an introduction and the return on investment.

After introduction, DIS maximizes the value of Nexthink Infinity through ongoing operational support services. By maximally using the visualization, diagnosis, and automation capabilities, DIS helps IT departments proactively improve internal IT operations while addressing their daily challenges. Support also includes integration with existing IT assets, internal training, and sharing of best practices, creating an environment that allows corporate IT departments to focus on the strategic areas where they can deliver the greatest impact.
In addition, DIS has established a regionally rooted support structure by leveraging its nationwide network of 101 sales offices and approximately 19,000 dealers. DIS supports the improvement of IT environments using Nexthink Infinity across a wide range of industries and business types nationwide, including local governments, small and medium-sized enterprises, and branch offices and factories of large corporations, contributing to the overall enhancement of digital experience and productivity throughout Japan.

Takeshi Hagino, Japan President of Nexthink LLC (the Japanese subsidiary of Nexthink S.A.), provided the following comments:
“We are truly pleased to announce our partnership with Daiwabo Information System.In Japan, where a shortage of 790,000 IT professionals is projected by 2030, it has become urgent to generate maximum value from the limited resources available to IT departments.As DX initiatives accelerate among Japanese companies, IT departments are expected to play a strategic role that directly contributes to employee productivity, rather than merely maintaining systems. By combining DIS’s extensive nationwide customer base and support structure with the real-time visualization and automated remediation capabilities of Nexthink Infinity, companies can evolve from a reactive model of ‘responding after problems occur’ to a proactive model of ‘preventing issues and continuously improving.’ Through this partnership, we aim to realize true digital workplace transformation in the Japanese market.”

Daiwabo Information System Co., Ltd. Director Shigeki Tanimizu commented:
“We are delighted to announce our partnership with Nexthink, which enables us to provide innovative solutions to the challenges confronting IT departments in Japanese companies, such as growing complexity, reliance on individual expertise, and staffing shortages. The Nexthink Infinity DEX platform empowers a fundamental shift from traditional, reactive IT operations to a proactive and predictive model. Furthermore, by leveraging AI for preventive measures and automation, we significantly boost productivity and satisfaction, not only within the IT department but across the entire employee base. Through collaboration with our nationwide network of dealers and Proof of Value (PoV) services, we help customers quantify the benefits and support IT departments in shifting their focus to strategic priorities. This allows us to contribute to improved employee experience and operational efficiency, ultimately driving greater corporate productivity, engagement, and sustainable growth.”

Sources:
*1 Nikkei & The Japan Research Institute
Joint Survey, The 16 Trillion Yen Annual Business Opportunity Lost to Labor Shortages: The Reality That Growth Cannot Rely on Demand Stimulation Alone
*2 Canon Marketing Japan Inc., 
Survey on the Actual Conditions of Internal Help Desk Operations in Information Systems Departments
*3 Nexthink, 
Cracking The DEX Equation: The First Annual Workplace Productivity Report
*4 JUAS, 
Corporate IT Trends Survey 2025
*5 Mizuho Research & Technologies, Ltd. 
Survey Report on IT Workforce Supply and Demand