NewsNews&Topics(2020)

There is now a pressing need to update and transform existing organizations’ ICT environments to public cloud environments, in order to devise BCP measures, promote telework, and foster digital transformation. However, there is a serious risk of widespread damage should problems arise in the cloud platform. When such problems arise in a system or service employing Azure infrastructure, DIS Azure Cyber Risk Support covers the damages and various kinds of related expenses incurred by the Azure user. In addition, when an Azure-based system is subject to cyberattack, it covers expenses for recovery from damage, investigation of the cause, consultation on devising countermeasures, and related responses.
DIS provides this new service, at no additional charge, to customers who receive our services under the Microsoft cloud solution provider (hereafter referred to as CSP) agreement.

• Problem in Azure
  Please contact the DIS CSP support window.
  Window in the website: https://dis-support.jp/ (This website is written in Japanese.)
  ※Emergency window: 0800-123-3252 (Toll-free)
• In the event that a user files a claim for compensation for damages caused by such a problem
  → Please contact the above DIS CSP support window about refunds specified by the Microsoft service level agreement.
  → Please send an e-mail to the insurance agent, Daiwabo Lifesupport Co., Ltd., concerning any claim for damage compensation; Mail address: Contact-DLS@daiwabo.co.jp.
• With respect to related expenses, such as attorney’s fees and legal expenses, please contact the underwriter (Tokio Marine & Nichido), through the relevant insurance agent, regarding the compensation limit.

DIS supports dealers and customers in every region, in shifting their cloud service to Azure with security, through its roughly 90 sales bases nationwide and its dedicated CSP support window.

*Company and product names are the registered trademarks or trademarks of their respective companies.