Handling of Personal Information

Daiwabo Information System Co., Ltd. (hereafter called "the company") recognizes as private information that can identify individuals (hereafter called personal information), such as the names of customers, their addresses, phone numbers, and E-mail addresses. The company considers the protection of such individual privacy as its social responsibility. In terms of practice, all employees of the company and its board members are committed to handling and managing personal information based on the policy of protecting personal information as detailed below. Please check with the contact office of the company if you have any opinions or questions concerning our policy of protecting personal information.

1. The company will strive to properly manage personal information by assigning persons responsible for information management in individual departments that handle customers' personal information.
2. When the company asks customers for personal information, it will inform the customer as to the purposes of collecting such information, the scope of the third party to whom it will be provided, and the company's customer service offices.
3. The company will properly manage personal information provided by customers and will never disclose such information to any third party other than companies to which we have obtained the customer's approval.
4. When the company provides personal information to a third party based on the customer's approval, it will ensure proper information management by mandating that there shall be neither a leak of the customer's personal information nor a re-submission of such information at the time of concluding a contract.
5. If customers want to confirm or correct personal information they previously provided, the company will comply with their requests within reasonable bounds. Please contact a customer service office.
6. The company will abide by Japanese laws and other rules applicable to customers' personal information and will continuously review and improve its policy of protecting individuals' privacy.

The company will handle personal information properly within the scope of the following purposes:

1. To carry out various contracts with customers such as those concerned with sales, maintenance and outsourcing
2. To improve or upgrade the quality of the products the company handles and the support and services it provides
3. To send information to customers concerning seminars sponsored by the company, its product lines, the support and services it provides, as well as its information technology
4. To provide support and maintenance services for products sold to customers
5. To send information to customers concerning new products and various sales campaigns
6. To use personal information for the sales activities of the company, in addition to the purposes listed above
7. To analyze information obtained from customers’ website browsing and purchasing history to provide services and deliver advertising
8. To use information obtained from third parties about the customer, such as likes, tastes, and browsing history along with any personal information that we already possess. In such cases we will use the resulting information within the scope of the above-mentioned purposes in addition to obtaining prior approval from each customer
9. For the analysis of image data stored in the security camera at the time of the incident or accident

The company may use personal information within the scope necessary for implementing the purposes of its intended use after various contracts with customers have been terminated.

To achieve the above purposes of use, the company may give a third party personal information without the customer's consent in the following cases only:

1. Joint use with a group company
   In accordance with its policy of protecting personal information, the company may make joint use of customers' personal information with this group company by restricting the purposes of its use to those indicated above. The items of customers' personal information intended for joint use are all of the customers' personal information the company owns. The items of customers' personal information for joint use are name, address, phone number, e-mail address, company name, department, official position, website browsing history, and buying history, all of which are necessary for the abovementioned purposes.
2. Use of personal information for outsourcing
   The company may provide customers' personal information to contractors such as door-to-door delivery service companies, or may provide it to contractors within the limits of the above purposes of use.
3. Use of personal information in accordance with law
   The company may provide personal information to public institutions such as courts and police agencies when the company's disclosure is requested in accordance with the law.

The Website of the company has some pages on which the so-called “cookie” technology is used to facilitate the customer's subsequent access. A cookie is a web-based technology for the Web server to identify customers' computers. A cookie is capable of identifying customers' computers, but it does not identify customers unless their personal information is input. Depending on the browser used, it is possible to disable the cookie function by changing settings. This could result in all or some of the services on the Web pages being unavailable.

We will take necessary and proper measures for the safe management of personal data to prevent leakage, loss, or damage. At the same time, we will exercise the necessary and proper oversight of employees and contractors (including subcontractors) who handle personal data. Specific measures for the secure management of personal data have already been established separately in company regulations. The following are the main contents of these specific measures.

1. Specific rules have been laid down regarding the handling of personal information at each stage of collection, usage, storage, provision, deletion, and disposal.
2. An information management supervisor is appointed who is responsible for handling personal data and the range of use by employees involved is clarified. A system is established that enables anyone to report to the information management supervisor should there be a data leakage or should something occur that may lead to a data leakage.
3. Individualized management standards are stipulated as reasonable safety measures not only as regards illegal access to personal data but also in relation to their loss, disruption, falsification, and leakage, and physical and technological safety measures are implemented.

Customers can visit the company Website without disclosing personal information. A customer's privacy is not compromised if they browse Websites.

When collecting personal information on the Website, the company will clearly indicate when this occurs and handle the personal privacy gathered in accordance with its policy of protecting personal information mentioned above. Even where customers do not provide their personal information, they can access most of the Websites. However, it should be noted that customers might not be entitled to receive special options or services.

The company does not take responsibility for the protection of customers' personal information posted on other Websites linked to its Website.

Please check with the contact office of the company if you have any opinions or questions concerning the above information.

We will immediately respond to a request for personal information, such as referral, correction, suspension of use, and deletion, after confirming the identity of the person by following specified procedures. Please communicate with us should there be any question about “Handling of Personal Information” or when exercising rights.

To confirm their personal information, customers are requested to contact individual sections of the company in charge. Please check with the contact office if there is no appropriate section. In such a case, the company requests customers submit the following to confirm their identity. Details regarding personal identification will be available at the time of the customer's inquiry. Their cooperation will be appreciated.

Information and papers required:

• Customer's name
• Customer's address
• Customer's telephone and fax numbers
• Customer's e-mail address
• Details of customer's inquiry (information disclosure, suspension of providing personal information to the third party, etc)
• Reasons the customer's personal information was provided (seminars, repair requests, etc)
• Document verifying the customer's identity needed to confirm the above details — one of the following that can verify the customer's name and present address: Copy of a customer's certificate of residence, his or her driver's license, health insurance card or passport