Daiwabo Information System Co., Ltd. is one of the largest trading companies specializing in IT-related products in Japan.

DAIWABO INFORMATION SYSTEM CO., LTD.

Handling of Personal Information

Basic attitude towards the protection of personal information

Daiwabo Information System Co., Ltd. (hereafter called "the company") recognizes as private information that can identify individuals (hereafter called personal information), such as the names of customers, their addresses, phone numbers, and E-mail addresses. The company considers the protection of such individual privacy as its social responsibility. In terms of practice, all employees of the company and its board members are committed to handling and managing personal information based on the policy of protecting personal information as detailed below. Please check with the contact office of the company if you have any opinions or questions concerning our policy of protecting personal information.

Policy of protecting personal information

  1. The company will strive to properly manage personal information by assigning persons responsible for information management in individual departments that handle customers' personal information.
  2. When the company asks customers for personal information, it will inform the customer as to the purposes of collecting such information, the scope of the third party to whom it will be provided, and the company's customer service offices.
  3. The company will properly manage personal information provided by customers and will never disclose it to a third partyThe company will properly manage personal information provided by customers and will never disclose such information to any third parties unless the customers have agreed to the disclosure.
  4. When the company provides personal information to a third party based on the customer's approval, it will ensure proper information management by mandating that there shall be neither a leak of the customer's personal information nor a re-submission of such information at the time of concluding a contract.
  5. If customers want to confirm or correct personal information they previously provided, the company will comply with their requests within reasonable bounds. Please contact a customer service office.
  6. The company will abide by Japanese laws and other rules applicable to customers' personal information and will continuously review and improve its policy of protecting individuals' privacy.

Purposes of using customers' personal information

The company will handle personal information within the confines of the following purposes:

  1. To carry out various contracts with customers such as those concerned with sales, maintenance and outsourcing
  2. To improve or upgrade the quality of the products the company handles and the support and services it provides
  3. To send information to customers concerning seminars sponsored by the company, its product lines, the support and services it provides, as well as its information technology
  4. To provide support and maintenance services for products sold to customers
  5. To send information to customers concerning new products and various sales campaigns
  6. To use personal information for the sales activities of the company, in addition to the purposes listed above

The company may use personal information within the scope necessary for implementing the purposes of its intended use after various contracts with customers have been terminated.

Provision of information to a third party

To achieve the above purposes of use, the company may give a third party personal information without the customer's consent in the following cases only:

  1. Joint use with a group company
    In accordance with its policy of protecting personal information, the company may make joint use of customers' personal information with this group company by restricting the purposes of its use to those indicated above. The items of customers' personal information intended for joint use are all of the customers' personal information the company owns. The company will be held responsible for the management and application of customers' personal information intended for joint use with the above group company.
  2. Use of personal information for outsourcing
    The company may provide customers' personal information to contractors such as door-to-door delivery service companies, or may provide it to contractors within the limits of the above purposes of use.
  3. Use of personal information in accordance with law
    The company may provide personal information to public institutions such as courts and police agencies when the company's disclosure is requested in accordance with the law.

Use of cookie

The Website of the company has some pages on which the so-called “cookie” technology is used to facilitate the customer's subsequent access. A cookie is a web-based technology for the Web server to identify customers' computers. A cookie is capable of identifying customers' computers, but it does not identify customers unless their personal information is input. Depending on the browser used, it is possible to disable the cookie function by changing settings. This could result in all or some of the services on the Web pages being unavailable.

Protection of personal information on the Website of the company

Customers can visit the company Website without disclosing personal information. A customer's privacy is not compromised if they browse Websites.

When collecting personal information on the Website, the company will clearly indicate when this occurs and handle the personal privacy gathered in accordance with its policy of protecting personal information mentioned above. Even where customers do not provide their personal information, they can access most of the Websites. However, it should be noted that customers might not be entitled to receive special options or services.

The company does not take responsibility for the protection of customers' personal information posted on other Websites linked to its Website.

Contact office

Please check with the contact office of the company if you have any opinions or questions concerning the above information.

To confirm their personal information, customers are requested to contact individual sections of the company in charge. Please check with the contact office if there is no appropriate section. In such a case, the company requests customers submit the following to confirm their identity. Details regarding personal identification will be available at the time of the customer's inquiry. Their cooperation will be appreciated.

Information and papers required:

  • Customer's name
  • Customer's address
  • Customer's telephone and fax numbers
  • Customer's e-mail address
  • Details of customer's inquiry (information disclosure, suspension of providing personal information to the third party, etc)
  • Reasons the customer's personal information was provided (seminars, repair requests, etc)
  • Document verifying the customer's identity needed to confirm the above details — one of the following that can verify the customer's name and present address: Copy of a customer's certificate of residence, his or her driver's license, health insurance card or passport

Revision to the handling of personal information

The company may revise the handling of personal information posted on its Website to comply with changes to the laws in Japan and to make the protection of customers' personal information more secure. Periodic checks of the company Website by the customer will be appreciated.