NewsNews&Topics(2024)

Amid the current decrease in the workforce and the relative decline of the per-capita GDP in the domestic market, improving per-capita productivity has become a major social agenda. Accordingly, it has become a pressing issue to dramatically improve the productivity of business activities, which are regarded as the engine of corporate activities.

At the same time, effective utilization of generative AI is expected to be key to improving the corporate competitive edge, as this technology is spreading rapidly. This is in an age in which every company is accumulating a broad range of information assets in usable forms and is constructing generative AI of its own. Although companies have accumulated text and image information as data to a certain degree, they have not accumulated voice communicationーthe last mile connecting them with their customersーas big data. By utilizing the voice analysis AI platform MiiTel, companies can create big data from voice analysis AI platforms that they have not utilized as management resources and can streamline the LLM and GPT infrastructure that contributes to management decisions.

MiiTel is a voice analysis AI telephone service of Japanese origin. It analyzes the conversation contents of telephone sales and the operations of contact centers, provides high-definition feedback, and improves successful business negotiation rates and close rates. It eliminates the black-box problem whereby nobody knows “what” and “how” a customer and a company staff member discuss, and its automatic transcription function reduces the analog workload needed to write minutes.

To support companies’ digitalization and business reform, DIS delivers MiiTel, provided by RevComm, to users nationwide through approximately 19,000 dealers networked by 94 sales bases throughout the country via a community-based sales system. In this way, we are contributing to Japan’s digital transformation efforts. In addition, as a distributor, DIS not only provides information and technical support related to products and solutions: By developing businesses that are suited to Japanese business customs in our pay-to-play services, we will also disseminate our services to many dealers and Small and Medium Businesses through our subscription management portal iKAZUCHI.

Takeshi Aida, President of RevComm, Inc., says, “We’ve received some very happy responses from people who say that they’ve achieved fast digital transformation by utilizing the voice analysis AI telephone MiiTel to visualize their sales activities and perform self-coaching, as well as to construct a telework system. As we’ve concluded a distributorship agreement with Daiwabo Information System, it’s become possible for more customers to utilize the AI analysis function. By taking this opportunity, we’re sure that customers of DIS across the country can utilize MiiTel. We intend to make further efforts to help increase the sales of even more customers, as well as to improve their productivity and reform their working practices. RevComm will keep helping to improve the MiiTel brand and companies’ productivity as part of its mission of “Reinventing communication to create a society where people think of others.”

Hiroyuki Matsumoto, President of Daiwabo Information System Co., Ltd., says,
“Responding to the decrease in the workforce is one of the challenges that every company has to address on a priority basis. As a way to address this challenge, it’s important to not only to simply increase the efficiency of customer service but also to improve its quality, despite the fact that AI utilization by each company is accelerating. We intend to help solve the management problems of not only major companies but also Small and Medium Businesses by offering the voice AI solutions provided by RevComm.”